Privacy Policy – Wellness Hub

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains
how we collect, use, store, and protect your information when you use our platform to book and attend
therapy sessions.
1. Information We Collect
We collect only the information necessary to provide our services safely and effectively.
This may include:
• Personal details (such as name, email address, phone number)
• Appointment information (session date, time, therapist)
• Payment information (processed securely by our payment provider; we do not store card
details)
• Optional information you choose to share (such as non-urgent notes for your therapist)
We do not collect more information than needed for booking, communication, and payment purposes.

2. How We Use Your Information
Your information is used to:
• Schedule and manage therapy appointments
• Process payments securely
• Communicate with you about your sessions
• Provide technical and customer support
• Comply with legal and professional obligations
We do not sell or rent your personal data to third parties.

3. Confidentiality of Therapy Sessions
Therapy sessions are confidential and conducted in accordance with professional ethical standards.
Please note that confidentiality may be limited in certain circumstances, including:
• Risk of serious harm to yourself or others
• Situations where disclosure is required by law
These limitations exist to protect your safety and the safety of others.
4. Data Sharing
We only share your information when necessary, including with:
• Your therapist, for the purpose of providing care
• Trusted service providers (such as payment processors and secure hosting services)
• Legal authorities, if required by law
All third parties are required to handle your data securely and responsibly.

5. Payment Security
Payments are processed through a secure third-party payment provider.
We do not store or have access to your full credit or debit card details.
6. Data Storage & Security
We take appropriate technical and organizational measures to protect your personal data from
unauthorized access, loss, or misuse.
Your data is stored only for as long as necessary to provide our services and meet legal requirements.

7. Your Rights
You have the right to:
• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data, where applicable
• Ask questions about how your information is used

8. Non-Emergency Notice
This platform is not intended for emergencies.
If you are experiencing immediate distress or are at risk of harm, please contact local emergency services or
a trusted person right away.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page, with the updated date clearly shown.

10. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us
at:
Email: [in**@***************eg.com]

Testimonials

Malak is very creative and intelligent in her therapeutic process. From breathwork to getting grounded on the ground all while doing inner child work and walking through my trauma. I would’ve never guessed trauma work could be fun.

Nashwa helps others in need of feeling heard and understood. She validates my feelings and I love how she re-caps in the end of our sessions putting everything all together.

I love how Gina treats our feelings and are very keen in following up all the progress with parents. My son felt that you were nice and did not feel like a doctor is treating him.

Dr. Abeer helped me very much during this period in my life to get rid of my anxiety and panic attacks. She was patient and listened to me carefully. This was my first experience in therapy and it was a great time.

Nashwa is a really good listener and friendly. She helps me notice and explore things I did not know I was struggling with. I like how she listens to the problems and finds strong connections and offers explanations for them.

Malak challenges my way of thinking allowing me to see other perspective. My experience with therapy is better than what I expected. I look forward to my session every week.

Zeina Ibrahim is very professional and always made me feel comfortable and heard. She guided me to understand and love myself better. I felt heard and validated, the pace of the process was suitable for me, it gave me time to explain myself, work on myself growth, and point out my progress.

Mirit helped me understand myself and my emotions better, which has helped me a lot. She had also guided me in discovering myself, and what I am feeling. Which has helped me improve myself and copen with things I could not handle before.

Farah Abd-El-Bary relieved my stress, helped with self management, and knew how to deal with what I fear most of the time. She knows how to get how I feel or think most of the time even if I didn’t speak about it much.

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